Help & FAQ
Quick answers to the most common questions. Still stuck? Reach out below.
Playing Pinball
How do I find a machine to play?
Open the home screen at a Flashback Fleet venue and pick from the machines on the floor, or scan the QR code on any cabinet. You can also browse all venues from the navigation menu.
How do I start a game?
On the machine page (or its venue card), tap INSERT TOKENS. Tokens will be deducted from your balance and the machine will activate within a few seconds.
What does FREE PLAY mean on a machine?
Some machines run free-play promotions. When you see a green Free Play badge, the game costs you nothing — your balance is not charged.
Tokens & Promos
How do I add tokens?
Tap Add Tokens on your account page or in the navigation. We use Stripe Checkout for secure one-time purchases. Tokens are added to your wallet immediately after payment.
Do tokens expire?
Most tokens never expire. Promotional tokens may have an expiration date noted at the time you receive them.
Where can I see what I've played?
Your full play history and stats are on the Stats page, accessible from the navigation menu — including any free plays and tokens saved.
Your Account
How do I change my display name?
Go to Account → Edit Profile. Email is currently fixed at sign-up.
How do I reset my password?
Sign out, then use the Forgot Password link on the login page. We'll email you a reset code.
How do I delete my account?
Account → Delete Account. Your profile is removed and you won't be able to log in again. Past gameplay records are anonymized but retained for accounting and dispute resolution.
Troubleshooting
I tapped INSERT TOKENS but the machine didn't activate.
Wait 5–10 seconds — activation can take a moment. If nothing happens, check that the machine status badge shows Online. If it does, contact us with the machine name and approximate time of the attempt.
My tokens were deducted but I never got to play.
Send us your play time, the machine, and your account email. We'll find the transaction and add your tokens back.
The app shows OFFLINE — what does that mean?
Your device has lost its network connection. Plays cannot be authorized while offline. Reconnect to Wi-Fi or cellular and try again.
Still need help?
We usually reply within one business day.
Email support